My business website is hosted by Microsoft Office Live. It is part of my ‘bootstrap startup’. It hasn’t been a horrible choice as far as my website is concerned…until recently. In the past two weeks I’ve noticed several times that I was unable to log in to make updates to my website. It’s usually been resolved within a few hours. Until today. Just after noon today my Live Messenger shut itself down. I rely on this to communicate frequently with a client. I followed all of the suggestions at the support center with no results. I sent an e-mail off to the support department and was rewarded with an automatic e-mail outlining the exactly same steps I’d already taken. I replied that I had tried those already. In the meantime, I decided to try and log into the Office Live site. I just had a feeling. Sure enough, I got the ‘IE cannot display the web page”. No matter what Office Live area I tried to get to, I got the same response. Yet the system status stated there was no problem.
Frustrated? You bet. Even my business e-mail is tied to Office Live. And they want professional business people to use this service??
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You have my sympathy, Tina. A couple of months ago, I had the distinct displeasure of using Microsoft Technical Support. To say that they weren’t supportive would be a huge understatement. Not only do the front line reps not know what they’re doing, they also don’t know what the reps before them did to not solve your problem, and they insist on repeating those steps despite the fact that you’ve told them, “that’s already been tried”.
=>Donna Caissie, Virtual Assistant
ExtraOrdinary Assistance
You have my sympathy, Tina. A couple of months ago, I had the distinct displeasure of using Microsoft Technical Support. To say that they weren’t supportive would be a huge understatement. Not only do the front line reps not know what they’re doing, they also don’t know what the reps before them did to not solve your problem, and they insist on repeating those steps despite the fact that you’ve told them, “that’s already been tried”.
=>Donna Caissie, Virtual Assistant
ExtraOrdinary Assistance