Your virtual assistant sends over the latest project you’ve been working on together. Excited to have it complete your heart sinks when you look at it. “This isn’t what I asked for” you grumble, getting ready to blast your VA for the lousy work. But hold on a minute, before you rip them a new one, there are a few things you need to know.
As much as I want to say that virtual service providers get it right all the time, that would not only be a lie, it would be horribly misleading. Do you get everything right all the time? Even if you tell me yes, I’m not going to believe you. Nobody is perfect. Imperfection aside, it can still be pretty upsetting when you’re paying someone to complete a project and it isn’t what you expected. How do you handle something like that?
First, let’s discuss the fact that you should have signed a contract of some sort. Many people presented with a contract from a virtual services provider get nervous or irritated. They feel it’s overkill, especially if they are only looking for simple administrative services. Be aware that a contract is as much for your protection as theirs. In that contract there should be some mention of how errors are handled. For example: